Q: What is Spellstruck?

A: Spellstruck is a luxury fashion brand built on sustainability, timeless elegance, and a touch of magic. Every piece is crafted to make the world — and your wardrobe — more enchanting.

Q: What makes Spellstruck sustainable?

A: We use carefully chosen fabrics such as hemp, organic cotton, and recycled blends. Our designs are made in limited runs, produced responsibly, and often on a pre-order basis to reduce waste and overproduction.

Q: What does the name “Spellstruck” mean?

A: To be Spellstruck is to be enchanted, captivated, and carried into a world of elegance and wonder. It reflects our belief that fashion should feel magical while staying mindful of the planet.

Q: How is Spellstruck giving back?

A: Beyond sustainable production, we are working towards collaborations with environmental and social initiatives. Select collections will contribute to causes aligned with our mission of creating a more magical, sustainable world.

Q: How long does order processing take?

A: Orders are processed within 2–3 business days (Monday–Friday, excluding holidays). Pre-order items will have delivery timelines mentioned on their product pages.

Q: Where do you ship?

A: We ship across India and internationally. All shipments are handled by trusted carriers to ensure a smooth and reliable delivery.

Q: What are the delivery timelines?

• Domestic (India): 7–15 business days after dispatch, depending on your location.
  
• International: 7–15 business days depending on destination and customs clearance.
  

Q: How much does shipping cost?

• Within India: Standard Shipping cost of Rs. 250 applied across all orders.
  
• International: Rates vary by destination and are calculated at checkout. Any applicable customs duties, import taxes, or fees are the customer’s responsibility.
  

Q: How do I pay for international orders?

A:All international transactions are securely processed through Razorpay, our trusted payment partner, ensuring smooth and secure payments no matter where you are in the world.

Q: Will I get tracking information?

A: Yes — once your order has shipped, you will receive an email with tracking details.

Q: What if my order is delayed?

A: While we work with reliable partners, delays due to weather, customs, or unforeseen events may occur and are beyond our control.

Q: How can I get shipping assistance?

A: Reach out to us at support@spellstruck.co.uk or WhatsApp us at +91 9220409178. We’ll be glad to help.

Q: Why does Spellstruck use pre-orders?

A: Pre-ordering allows us to create pieces with intention, reducing waste and overproduction. Each pre-order item is specially made for you.

Q: How long does a pre-order take?

A: Most pre-order items ship within 3–4 weeks. The exact timeline will always be mentioned on the product page.

Q: How do I care for my Spellstruck pieces?

A: To preserve longevity, we recommend gentle hand washing or professional dry cleaning depending on the fabric. Each product includes specific care instructions.

Q: How do I choose the right size?

A: Each product page has a detailed size guide. If you’re between sizes or unsure, we suggest sizing up for comfort.

Q: Can I cancel my order?

A: Yes — cancellations are only possible before dispatch. Once dispatched, cancellations cannot be processed.

Q: Do you accept returns?

A: Yes — returns must be requested within 2 days of delivery by emailing our support team. Items must be unused, with all labels and tags intact.

Q: Do you offer exchanges?

A: Yes — exchanges are available, and Spellstruck will cover the shipping charges for exchanges.

Q: What is your refund policy?

A: Once your return is approved, refunds will be processed within 7–10 business days to the original payment method.

• For returns, the shipping cost will be borne by the customer.
  
• For exchanges, Spellstruck covers the shipping cost.
  

Q: Are there items that cannot be returned or refunded?

A: Yes — we cannot accept returns for:

• Products that show signs of use or have missing tags.
  
• Orders with incorrect addresses or details provided by the customer.
  
• Items bought during sales or promotions.
  

Q: How can I reach Spellstruck?

A: You can connect with us at support@spellstruck.co.uk, smalltalkdesigns.spellstruck@gmail.com, or WhatsApp us at +91 9220409178. Our team is always here to assist you.